Shipping policy

Where we ship from

Orders are dispatched from a fulfilment warehouse inside the European Union. There are no customs charges, import duties or handling fees for customers within the EU.

Processing time

Orders are prepared within 1–3 business days of payment. Orders placed at the weekend or on a public holiday are processed the next business day.

Delivery times

Sweden: typically 3–7 business days after dispatch
Rest of the EU: typically 4–10 business days after dispatch

These are estimates, not guarantees. Delivery can take longer during sale periods, public holidays, or because of carrier delays outside our control.

Shipping cost

Shipping is calculated at checkout and shown in full before you pay. Sweden is a flat 99 kr.

Tracking

You receive a confirmation email when you order, and a second email with tracking once the parcel is dispatched. If tracking has not arrived within five business days of your order, email lumoinfoq@gmail.com.

Wrong address

Please check your delivery address before completing checkout. If a parcel is returned to us because the address was incorrect or nobody collected it, we refund the item but not the original shipping cost, and re-delivery is charged again.

Lost or damaged parcels

If your parcel has not arrived within 14 business days of dispatch, or arrives damaged, contact us and we will open a case with the carrier. Do not discard damaged packaging — the carrier may ask for photographs of it.